Fibre
For real people.
Step into the future with our fibre packages and experience access to fast and reliable internet anytime, all the time.
Frequently Asked Questions
What Speed Should I Choose?
10 Mbps – 50 Mbps: Enjoy blistering fast internet speeds. This is a good option for media-rich data, streaming HD movies and super-fast downloads. The ideal for an online-active family.
100 Mbps – 250+ Mbps: This is effing fast internet! If seamless high speeds are essential to your family or business, then this is the one. Let everyone on your network experience mind-bendingly fast speeds at the same time.
How long will it take to get me connected?
This will depend on the turnaround for your installation and activation. Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line. As soon as your Fibre line is active, you can be connected to Real Fibre within 24 Hours.
Each provider has a different lead time for installation and activation. If your line is already activated, you’ll be connected shortly after you sign up.
Are there uncapped packages?
Yes of course!, all our Real Fibre packages are uncapped 24 hours a day, everyday.
Will Wi-Fi be as fast as a wired connection?
Ultimately the answer would be no. Wi-Fi speeds are dependent on the device capabilities, external factors and the Wi-Fi router.
Wi-Fi routers with 802.11ac or Wi-Fi6 capabilities that supports multiple streams to receive the best Wi-Fi experienced is recommended even if you have a lower end fibre package.
Air Broadband cannot guarantee the internet service you receive from you Wi-Fi connection to your device.
Is the speed the same in both upload and download?
All the Real fibre packages are virtually equal on the upload and download speeds. International locations may show asymmetrical speeds because of how international data networks flow.
What happens if I cancel my Real Fibre?
Should you cancel your Real Fibre less than 24 months from installation, or your account falls into arrears, you will be charged a cancellation fee of R1750
This is applicable on a 24 month contract.
On a month to month contract you will only need to supply us with a full calendar month notice
Is this a contracted service?
What if my area isn’t covered by Real Fibre?
Get in touch with us and we can let you know what the expected rollout time is for your area and we will keep you informed of any updates and other options.
Will you require you own modem?
With fibre a modem is not required.
Each network operator will provide their own Optical Network Unit (ONU) that is provided part of the service and is subject to their own standards and configurations.
Can Real Fibre be upgraded or downgraded?
All Real Real packages can be upgraded or downgraded.
Package changes can be in effect on the 1st of the following month.
Please note however downgrades will not be accepted within the first 6 (six) months of activation.
More Speed. More Possibilities. More Reliability. Real Fibre.
Giving Your Home What You Need And More
High Speeds
Throttling is a thing of the past with Real Fibre. Experience the joy of uninterrupted speeds all the time.
Really No Limit
Real Fibre gives you non stop access to the internet; letting you soar and never stress on how much the modern world consumes your data.
Hard And Fast
Let everyone on your network experience Real Fibre – For those that want Real speeds at the same time.
Quick Real Fibre technicalities
General terms
- The installation and activation fees are prescribed by the network operators – even if and notwithstanding that the service is ordered directly with Air Broadband (Pty) Ltd.
- Coverage data is reliant on maps provided to us by our last-mile providers, this may sometimes contain slight inaccuracies.
Installation and rental charges
- Each network operator defines its own standard installation, this includes cabling of up to 30 meters.
- If a nonstandard installation, re-installation or any move of equipment is required, the Customer shall be responsible for the costs of any facilities, extra cabling, additional trenching and other expenses that is necessary to install the Access Circuit. Such costs shall either be charged by the relevant netwok operator directly to the Customer, depending on the business model of the network operator.
- Line activation and connection times are dependent on network operators.
- You will be charged the applicable installation fee for the relevant network provider during signup.
- Any Access Global Networks signup will be charged R1750.00 for installation.
- Any Evolution Optix signup will be charged R1795.00 for installation.
- Any Frogfoot signup will be charged R1750.00 for installation.
Please see our full Fibre Terms and condtions on the link below.
Equipment
- Equipment will be provisioned with a standard configuration in respect of the ordered service.
- Equipment remains the property of the network provider and Air Broadband.
- The standard Wi-Fi router is intended for small properties of around 100 square metres.
- Air Broadband (Pty) Ltd does not provider any assistance with certain methods in extending Wi-Fi coverage, namely but not limited to; Wi-Fi repeaters or Range extenders.
Cancellation
- Suspension of services due to non-payment or outstanding funds may be performed without notice to the customer.
- If services are suspended, a reconnection fee of R150 will be applicable.
- A calendar month written notice is required for the cancellation of a service.
- Cancellations must be sent to Air Broadband in writing to cancellations@airbroadband.co.za
Package Shaping and Prioritsation
- Real Fibre packages have a contention ratio of 1:20.
- All Real Fibre packages are uncapped, unshaped and unthrottled – All Real Fibre will have no shaping or throttling applied.
- Speeds and approximates are subject to network performance, connected users/devices and service status.
Talk with our team
Looking for more information?
Submit your information and an Air Broadband representative will follow up with you as soon as possible.
Address
Office 3, Dan Pienaar Mall
Dan Pienaar
Bloemfontein
9301
Contact Us
Bloemfontein Office: (051) 555 0000
WhatsApp: 074 176 3476
Business Hours
Operating hours:
Mon-Fri: 7am – 4pm
After hours support:
Mon-Fri: 4pm – 10pm
Sat-Sun: 8am – 10pm